What shall I do if I cannot receive any posts from the teacher? Please follow the steps below solve the problem:
1. Please check if you have the app's latest version installed on your device.
- iOS: https://itunes.apple.com/app/kintouch/id989857621
- Android: https://play.google.com/store/apps/details?id=com.akrasnoperov.kintouch
2. Please check if you are logging in with the right account. Some users may have created multiple accounts by accident. Please confirm with the school administrator which the account the school is using.
3. Please check if you have clicked through the short tutorial. The posts from the school will begin to show only after you have tapped through the tutorials. If you see any of below screens, please tap the orange color button till the actual timeline starts to show on your device.
4. Tap "Timeline" to view all the announcements, pictures or videos from the teachers.
5. "School announcements" are always on top unless you tap "Got it". If the user has not cleaned up all the announcements, the user may need to scroll down to view the latest posts. To prevent it from happening, simply go through the announcement and tap "Got it". Once refreshed, the timeline will be shown in the descending time order.
6. If you still experience problems, please contact KWE support at email@example.com.